by Elizabeth Hines | Sep 14, 2016 | Blog, Strategy, Supply Chain
If your customer experiences a break in service due to your company’s mistake, use this three-step approach to help save the relationship. It can happen to good companies: Your organization makes a “relationship-defining” mistake with a new customer or, even...
by Elizabeth Hines | Sep 12, 2016 | Blog, Logistics, Strategy, Supply Chain, Talent
Today’s hiring managers in the supply chain face a number of challenges, so making the right hire is more difficult, and more important, than ever. Finding the right person for a job opening is essential. Hiring the wrong candidate can be costly, not only in...
by Elizabeth Hines | Sep 8, 2016 | Blog, Leadership, Strategy
Stop wasting your team’s time by implementing these tips for running more effective meetings. Let’s face it: Meetings can suck. A poorly planned and executed meeting is a waste of time and money, and it can be demoralizing. Meetings shouldn’t be like this. Here are...
by Elizabeth Hines | Sep 5, 2016 | Blog, Leadership, Strategy, Talent
Some companies include failure as a performance metric, but establishing a culture of innovation is a better inflection point for success. Media executive Jason Seiken is known for taking the Washington Post online and for turning PBS into a digital media powerhouse....
by Elizabeth Hines | Aug 25, 2016 | Blog, Data/Analytics, Leadership, Strategy
Forget tracking traditional metrics and focus on decision-quality data that helps front-line managers do their jobs. It’s safe to say that the clients I engage with fall into two categories when it comes to business data: those that are drowning in it, and those that...
